Wiki & Documentation
The Wiki is your central knowledge base for documenting processes, decisions, and information.
Why Use a Wiki?
Centralise Knowledge - Keep information in one place
Reduce Repetition - Answer questions once
Onboard Faster - New team members find answers
Preserve Knowledge - Capture institutional memory
Improve Consistency - Document standard processes
Wiki Structure
Folders
Organise pages into folders by topic:
Company Information
Processes & Procedures
Product Documentation
Team Guides
Meeting Notes
Project Documentation
Pages
Each page can include:
Rich text formatting
Headings and structure
Lists and tables
Images and files
Links to other pages
Code blocks
Emojis
Creating Pages
Editing Pages
The wiki editor supports:
Markdown shortcuts - Type # for heading, * for bullet
Formatting toolbar - Bold, italic, underline, etc.
Drag and drop - Upload images
Slash commands - Type / for options
@mentions - Link to team members
Collaboration Features
Version History
Every edit is saved. You can:
View past versions
See who made changes
Restore previous versions
Compare versions
Comments
Add comments to discuss content:
Ask questions
Suggest improvements
Provide feedback
@mention for attention
Permissions
Control who can view and edit:
Workspace members can view all pages
Admins can edit all pages
Page owners can set restrictions
Best Practices
Writing
Use clear, descriptive titles
Start with overview
Use headings for structure
Keep paragraphs short
Use lists and bullets
Add screenshots
Link related pages
Organization
Create logical folder structure
Use consistent naming
Add emojis for visual navigation
Keep hierarchy shallow
Archive outdated content
Maintenance
Review quarterly
Update when processes change
Remove duplicates
Fix broken links
Encourage contributions
Common Wiki Pages
Company Overview
Product Documentation
Process Guides
Onboarding Checklist
FAQ
Meeting Notes
Decision Logs
Technical Specifications
Build your knowledge base with the wiki! 📚
Plan availability
[Professional+] Company Wiki and workspace documentation are available on the Professional plan and above. Platform Documentation (this tree) is available to all users inside the app.